Have You Seen Your New Utility Bill?
Your printed utility bill has a new look with more information and a user-friendly layout. The front of the bill has several new features and enhancements. The back of the bill has even more useful information and tips to help you understand the cost of your water/sewer service and how changes in your water usage affect the amount you pay.
Click here for an explanation of some of the new feature of your printed bill. We value your feedback. Once you receive your new bill, tell us what you think. Email your comments to PublicUtilities@colliergov.net.
If you are here looking for a way to view and pay your current bill, don’t despair. We are working to bring electronic bill presentment and payment to you later this year.
We’ll keep you posted…
MISSION STATEMENT
The mission statement of the Utility Billing and Customer Service Department is to provide Customer Service that exceeds expectations by being accessible to the County's water, sewer, solid waste collection and internal customers in order to give them superior service in an efficient and timely manner
- We will listen to our customers and professionally respond to their needs;
- Our communications will be executed with courtesy, tact and respect;
- We empower our staff to fairly solve customer problems;
- Through ongoing educational effort, we will contribute directly to the protection, preservation, and enhancement of Collier County's environmental well being.
- We are committed to a continual improvement of our services and we view this improvement as a journey, not a destination.
The Department is responsible for the collection of all major operating revenues for the Public Utilities Division, which include water, sewer, irrigation (treated effluent), solid waste, special assessments, (on and off the tax roll )miscellaneous billing, estopple services and capital bonding.
South Florida Water Management District has imposed Phase II Water-Use Restrictions effective April 18, 2008. Please click here for the irrigation schedule.
WATER RESTRICTION SURCHARGE
On May 8, 2007, the Board of County Commissioners adopted a Resolution amending the Water Restriction Surcharge, Schedule One of Appendix A of the Collier County Ordinance No. 2006-27, titled Collier County Water-Sewer District Uniform Billing, Operating and Regulatory Standards Ordinance. For information regarding Phase II Water Restrictions Surcharge, please see the Phase II Water Restrictions Surcharge page.
HOLIDAY COLLECTION SCHEDULE - SOLID WASTE AND RECYCLING
There will be NO collection services of any kind - trash, recycling, bulky items or yard waste - on the following three holidays:
Independence Day - Saturday, July 4, 2009
Thanksgiving Day - Thursday, November 26, 2009
Christmas Day - Friday, December 25, 2009
If your regular collection day falls on any of these holidays, collection will be made on your next regularly scheduled collection day; there are no make up days. Customer Service phone lines are closed on the above holidays.
Regular collection services will occur on all other holidays (for example, Memorial Day, Labor Day, New Years Day, etc.) Customer Service phone lines are open on all other holidays from 8:00 A.M. - 2:00 P.M. at (239) 252-2380.
Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380.