MISSION STATEMENT
The mission statement of the Utility Billing and Customer Service Department is to provide Customer Service that exceeds expectations by being accessible to the County's water, sewer, solid waste collection and internal customers in order to give them superior service in an efficient and timely manner.
We will listen to our customers and professionally respond to their needs;
Our communications will be executed with courtesy, tact and respect;
We empower our staff to fairly solve customer problems;
Through ongoing educational effort, we will contribute directly to the protection, preservation, and enhancement of Collier County's environmental well being.
We are committed to a continual improvement of our services and we view this improvement as a journey, not a destination.
The Department is responsible for the collection of all major operating revenues for the Public Utilities Division, which include water, sewer, irrigation (treated effluent), solid waste, special assessments, (on and off the tax roll )miscellaneous billing, estopple services and capital bonding.
HOLIDAY COLLECTION SCHEDULE - SOLID WASTE AND RECYCLING
There will be NO collection services of any kind - trash, recycling, bulky items or yard waste - on the following two holidays:
Thanksgiving Day - Thursday, November 25, 2010
Christmas Day - Saturday, December 25, 2010
If your regular collection day falls on any of these holidays, collection will be made on your next regularly scheduled collection day; there are no make up days. Customer Service phone lines are closed on the above holidays.
Regular collection services will occur on all other holidays (for example, Memorial Day, Labor Day, New Years Day, etc.) Customer Service phone lines are open on all other holidays from 8:00 A.M. - 2:00 P.M. at (239) 252-2380.
Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380.
The Water Irrigation Ordinance of Collier County, ordinance number 2002-17, provides the guidelines for landscape irrigation and other outdoor water use for county residents and business. Click here to read the ordinance.