Mandatory and voluntary evacuations lifted for Collier County. Residents asked to use caution when returning. Emergency Information Hotline numbers are (239) 252-8444 or 311 (Collier County only).

Utility Billing & Customer Service

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The mission statement of the Utility Billing and Customer Service Department is to provide Customer Service that exceeds expectations by being accessible to the county's water, sewer, solid waste collection, and internal customers in order to give them superior service in an efficient and timely manner.

The Department is responsible for the collection of all operating revenues for the Public Utilities Division, including water, sewer, irrigation quality water, solid waste and recycling, special assessments, (on and off the tax roll), miscellaneous billing, estopple services, and capital bonding.

There will be NO collection services of any kind - trash, recycling, bulky items or yard waste - on the following holidays:

        Fourth of July      
        Thanksgiving Day 
        Christmas Day
If your regular collection day falls on any of these holidays, collection will be made on your next regularly scheduled collection day; there are no make up days.  Customer Service phone lines are closed on the above holidays.

Regular collection services will occur on all other holidays (for example, Memorial Day, Labor Day, New Years Day, etc.)  Customer Service phone lines are open on all other holidays from 8:00 A.M. - 2:00 P.M. at (239) 252-2380.

Regular hours for Customer Service phone lines are Monday thru Friday 8:00 A.M. - 5:00 P.M. at (239) 252-2380. 

The Water Irrigation Ordinance of Collier County, ordinance number 2002-17, provides the guidelines for landscape irrigation and other outdoor water use for county residents and business.  Click here to read the ordinance.  

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Utility Billing and Customer Service
4420 Mercantile Avenue
Naples, FL 34104
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(239) 252-2380
Fax:     (239) 252-6699