The Wastewater Division is dedicated to providing the highest quality wastewater treatment at the most reasonable cost to its ratepayers. It operates and maintains two regional water reclamation facilities with a total treatment capacity of 40.1 million gallons per day and provides wastewater services to over 64,000 service connections. Additionally, the Division provides reclaimed water service to over 50,000 end users such as golf courses, parks, schools, residential and commercial areas. You may view the IQ Water System Ordinance #2013-48 here.
Current Wastewater/Water Rates Rates - October, 2016
The North County Water Reclamation Facility (NCWRF) provides wastewater treatment in the North County Service Area (north of Golden Gate Parkway) with a capacity of 24.1 mgd. The primary means of effluent disposal is returning highly treated reclaimed water to the community (golf courses, residential communities, environmental mitigation areas and roadway medians) for beneficial reuse as irrigation water. The plant includes two 1.5 million gallon flow equalization tanks, two pump stations, a blower/electrical building, a diversion structure, and an odor control system to reduce or eliminate objectionable odors emitted during the treatment process. The equalization tank system is designed to optimize treatment plant performance by capturing peak flows during high demand times to prevent over stressing the plant. Once peak demands subside, the captured flow is diverted back into the plant for treatment.
For more information, please contact Robert VonHolle, Plant Manager at (239) 252-5355.
The South County Water Reclamation Facility (SCWRF) provides wastewater treatment in the South County Service Area (south of Golden Gate Parkway to Auto Ranch Road). The facility is currently rated to treat 16 mgd. The primary means of effluent disposal is returning highly treated reclaimed water to the community (golf courses, residential communities, environmental mitigation areas and roadway medians) for beneficial reuse as irrigation water. An interconnect between the NCWRF and the SCWRF that will alleviate any excessive flow burden on either treatment facility. A plant improvement program included the installation of two odor control scrubbing systems, the covering of the aeration basin to reduce or eliminate any objectionable odors emitted during the treatment process, the installation of non-intrusive lighting that does not disrupt the nearby residents and the installation of noise barriers to shield the neighborhood residents from the noise of machinery and other equipment needed for the treatment process.
For more information, contact Robert Edge, Plant Manager, on (239) 252-6886.
The Wastewater Environmental Compliance Laboratory and Industrial Pretreatment offices are also located on site at the SCWRF address. Please click here for more information: Environmental Compliance
Toilets are NOT trash cans!
Many people flush trash and other items down the toilet and use it as a quick and convenient disposal method. Those things may disappear from your toilet bowl, but they often accumulate in the sewer pipes under the toilet. This can cause clogs and lead to sewer backups in your home or business, and can cause sewer overflows into the environment. Even many products marketed as “flushable” are not. These products range from kitty litter to baby wipes and toilet brush heads. Sewer backups and overflows can be costly to repair, can damage the environment and can lead to increased sewer rates. Toilets were designed to flush human waste and toilet paper only. Please do not use the toilet as a trash can. Watch this short video to see what really happens to items that are not supposed to be flushed.
To help protect your pipes and sewer lines, please read HOME COOKED DINNERS
For more wastewater and water information, try these sites:
- Water Environment Federation (WEF)
- Department of Environmental Protection (DEP)
- South Florida Water Management District (SFWMD)
- Florida Water & Pollution Control Operators Association (FW&PCOA)
- Florida Water Environment Association (FWEA)
- American Water Works Association (AWWA)
How are we doing? Please take our customer service survey here: Wastewater Customer Service Survey
Wastewater Division Director: Beth Johnssen, (239) 252-4287. Bethjohnssen@colliergov.net
Wastewater Division Telephone: (239) 252-6886, (239) 252-4286.
To report a WASTEWATER SERVICE PROBLEM or for EMERGENCY SERVICE, please call (239) 252-2600 before calling a private plumber.
If you have questions regarding your bill, please call Utility Billing and Customer Service at (239) 252-2380.
To email the Public Utilities Department for general questions, please click here. Contact