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Collier County Water Division

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At the advice of the Environmental Protection Agency and the Department of Homeland Security, information available on this web site regarding your public water supply is limited. If you have specific questions or concerns, please call the Water Division at 239.252.6245.

NOTICE TO CUSTOMERS OF THE COLLIER COUNTY WATER DISTRICT
TEMPORARY MODIFICATION TO DISINFECTION PROCESS AND HYDRANT/WATER MAIN FLUSHING
The Collier County Water Department will temporarily change the disinfection process for the Collier County Water District’s potable (drinking) water supply. From October 23 to November 20, 2015, the Collier County Water Department will disinfect the water with free chlorine rather than combined chlorine/ammonia (chloramines). Click here for more information.

Phase I Water Restrictions - Effective April 28, 2015 (Users conducting landscape irrigation with reclaimed water are not restricted) Click here for the PDF version.

On April 28, 2015 the Board of County Commissioners of Collier County adopted Ordinance 2015-27 that provides for Phase I Water Restrictions to be the standard for landscape irrigation in the county.
No irrigating on Fridays No irrigating between 10:00 AM. and 4:00 PM
Landscape Irrigation – Established ODD Numbered Addresses – Irrigation is limited to three days a week, Monday, Wednesday and Saturday, irrigation is prohibited between 10:00 AM and 4:00 PM. EVEN Numbered Addresses**– Irrigation is limited to three days a week Tuesday, Thursday and Sunday, irrigation is prohibited between 10:00 AM and 4:00 PM.
** Includes even and odd addresses in the same irrigation zone - multi-family, HOA, and common areas with no address.
Any plant material may be watered using low volume irrigation, micro-irrigation, rain barrels, cisterns, or other similar rain harvesting devices without regard to the watering days and times allowed.
All automatic irrigation systems must be equipped with a properly installed rain sensor switch. Landscape Irrigation – New (in place less than 30 days) ALL Addresses – May be irrigated every day but Friday and not between the hours of 10:00 AM and 4:00 PM; low volume hand watering allowed anytime. Irrigation is limited to targeted areas containing 50% or less new landscaping only. If new plantings consist of more than 50% of the area you may irrigate using zone irrigation for the new plantings in that zone. Landscape Irrigation - Watering-in ALL Addresses - Watering-in of fertilizers, insecticides, pesticides, fungicides, and herbicides, where recommended by the manufacturer, or by federal, state or local law or best management practices, shall be allowed under the following conditions: a. Such watering-in shall be limited to one application unless the need for more than one is stated in the directions for application by the manufacturer b. Such watering -in shall be accomplished during the normally allowable watering days and times as stated above. Irrigation System Maintenance Existing Systems – Ten minutes per zone per week; a person must be present and working on the system during each such operation. Other Outdoor Water Uses Other outdoor water uses, including car, truck, and boat washing, and the washing of exterior home surfaces and roofs, shall be allowed anytime with the use of Low Volume Pressure Cleaning Equipment, Low Volume Mobile Washing Equipment and/or water hose equipped with an automatic self-canceling or automatic shutoff nozzle. In all cases, the water used must drain to a pervious surface or to a water recycling/reuse system.
Questions regarding irrigation restrictions, please call Customer Service at 239-252-2380 or visit the South Florida Water Management District web site Water Shortage Watch.

Water Conservation

Don’t just tell me to save water, show me how!  Click here for 50 ways to save water.

For 25 interesting facts about water, click here!

To learn what we as individuals can do to help "Save Water," please visit http://www.savewaterfl.com/.

If you have questions about the Collier County Water Department, need additional information, or would like to request a speaker for your next meeting or event, please email  PublicUtilities@colliergov.net.

Water/Sewer Bill Payment

You have several options for making your utility payment:

1. You may pay your bill online using a Visa, MasterCard, American Express or Discover. Just log onto Your Account and follow the instructions.

2. Pay by phone using your Visa, MasterCard, American Express or Discover. Please call (239) 252-2380.

3. Mail the payment in the return payment envelope provided with your bill to: Collier County Utilities, PO BOX 11809, Naples, FL 34101-1809.  

4. Pay in person at:
Utility Billing & Customer Service
4420 Mercantile, Naples, FL 34104
Hours of Operation: Monday-Friday, 8:00a.m. - 5:00p.m.
or use the drop box located at the same address
OR
North Collier Government Center
2335 Orange Blossom Drive, Naples, FL 34109
Hours of Operation: Monday-Friday, 9:00a.m. - 6:00p.m.
or use the drop box located at the same address

When paying in person, you may now use your debit card!

5. Apply for an automatic bank payment. You may do this in person at our front counter or print out the automatic bank payment form, complete, sign and mail the form to Utility Billing & Customer Service, 4420 Mercantile Ave., Naples, FL 34104. Click here for automatic bank authorization form.  (Property management companies, please use this form.)

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Address:
Water Division
3339 Tamiami Trail E., Suite 301
Naples, FL 34112
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Phone: (239) 252-6245

Division Contact